Umsebenzi Oyinhloko: Isipiliyoni Sokungenisa Amakhasimende Nge-Phygital Isicatshulwa Sencwadi: Ukwenziwa kwamadijithali kwamakhasimende kanye nemikhiqizo ehlukahlukene kuhlanganiswe kunkundla eyodwa yiThimba Lokuklama Insizakalo le-Akbank ngendlela ye-phygital ukuze kufinyeleleke ngaphandle kwamagatsha. Ngokungafani nabancintisana nabo, izinhlanganisela zemikhiqizo eminingi eyenzelwe ngokuqondene nomuntu zihlinzekwa ngokugeleza okukodwa, okuvumela ukusetshenziswa kwedijithali kwemikhiqizo efika kwe-7. Iphepha kanye nokuba khona ngokomzimba kuyaqedwa ngokuvunywa kwekhontrakthi yedijithali, okwethulwa njengokuqamba kwabo kokuqala kokusetshenziswa kwe-mobile. Imodeli yokudayisa esekelwe emivuzweni iyasetshenziswa ukuze kwandiswe kokubili ukujula kobudlelwano namakhasimende kanye nokusebenza kahle kokudayisa.

Igama lephrojekthi : Nextgen SME sales and service model, Igama labaklami : Akbank Service Design Team, Igama leklayenti : AKBANK T.A.Ş..

Kwesinye isikhathi udinga iqembu elikhulu kakhulu labaklami abanamakhono ukuba beze nemiklamo emihle ngempela. Nsuku zonke, sifaka iqembu elikhethekile eliwina umklomelo wokuqamba kanye nowokuqamba. Hlola futhi uthole ubuciko bokwakha bangempela nobokwakha, ukwakheka okuhle, imfashini, umklamo wehluzo kanye namaphrojekthi wecebo lokuqamba kusuka emaqenjini wokuklama emhlabeni jikelele. Thola ukuphefumulelwa yimisebenzi yasekuqaleni ngabaqambi abakhulu benkosi.