Umsebenzi Oyinhloko: Isipiliyoni Sokungenisa Amakhasimende Nge-Phygital Isicatshulwa Sencwadi: Ukwenziwa kwamadijithali kwamakhasimende kanye nemikhiqizo ehlukahlukene kuhlanganiswe kunkundla eyodwa yiThimba Lokuklama Insizakalo le-Akbank ngendlela ye-phygital ukuze kufinyeleleke ngaphandle kwamagatsha. Ngokungafani nabancintisana nabo, izinhlanganisela zemikhiqizo eminingi eyenzelwe ngokuqondene nomuntu zihlinzekwa ngokugeleza okukodwa, okuvumela ukusetshenziswa kwedijithali kwemikhiqizo efika kwe-7. Iphepha kanye nokuba khona ngokomzimba kuyaqedwa ngokuvunywa kwekhontrakthi yedijithali, okwethulwa njengokuqamba kwabo kokuqala kokusetshenziswa kwe-mobile. Imodeli yokudayisa esekelwe emivuzweni iyasetshenziswa ukuze kwandiswe kokubili ukujula kobudlelwano namakhasimende kanye nokusebenza kahle kokudayisa.

Igama lephrojekthi : Nextgen SME sales and service model, Igama labaklami : Akbank Service Design Team, Igama leklayenti : AKBANK T.A.Ş..

Imiklamo emihle idala ukubaluleka komphakathi. Nsuku zonke sibonisa iphrojekthi ekhethekile yokwakha ekhombisa ubuhle ekuklameni. Namuhla, siyajabula ukukhombisa umklamo wokuwina umklomelo owenza umehluko omuhle. Sizoba nemiklamo emihle futhi ekhuthazayo nsuku zonke. Qiniseka ukuthi usivakashela nsuku zonke ukuze ujabulele imikhiqizo emisha yokwakha namaphrojekthi kusuka kubaqambi abakhulu kakhulu emhlabeni jikelele.