Umsebenzi Oyinhloko: Isipiliyoni Sokungenisa Amakhasimende Nge-Phygital Isicatshulwa Sencwadi: Ukwenziwa kwamadijithali kwamakhasimende kanye nemikhiqizo ehlukahlukene kuhlanganiswe kunkundla eyodwa yiThimba Lokuklama Insizakalo le-Akbank ngendlela ye-phygital ukuze kufinyeleleke ngaphandle kwamagatsha. Ngokungafani nabancintisana nabo, izinhlanganisela zemikhiqizo eminingi eyenzelwe ngokuqondene nomuntu zihlinzekwa ngokugeleza okukodwa, okuvumela ukusetshenziswa kwedijithali kwemikhiqizo efika kwe-7. Iphepha kanye nokuba khona ngokomzimba kuyaqedwa ngokuvunywa kwekhontrakthi yedijithali, okwethulwa njengokuqamba kwabo kokuqala kokusetshenziswa kwe-mobile. Imodeli yokudayisa esekelwe emivuzweni iyasetshenziswa ukuze kwandiswe kokubili ukujula kobudlelwano namakhasimende kanye nokusebenza kahle kokudayisa.

Igama lephrojekthi : Nextgen SME sales and service model, Igama labaklami : Akbank Service Design Team, Igama leklayenti : AKBANK T.A.Ş..

Funda izingxoxo nezingxoxo zakamuva ngomklamo, ngobuhlakani nokwenziwa kwezinto okusha phakathi kwezintatheli zokuklama nabaqambi abaziwayo bomhlaba, abaculi nabakhi bezakhiwo. Bona amaphrojekthi wakamuva wokuklama nemiklamo ewina umklomelo ngabaqambi abadumile, abaculi, abakhi bezakhiwo kanye nabaqambi. Thola ukuqonda okusha ngobuqambi, ubuciko, ubuciko, ukuklama nobuciko bokwakha. Funda ngezinqubo zokuklama zabaqambi abakhulu.