Iplathifomu Yokuxhumana I-Call Center iyiplathifomu yokuxhumana eyakhelwe isikhungo sokuxhumana nebhange. Le plathifomu isekela abasebenzi ngesikhathi sezingcingo zamakhasimende kanye nezicelo zengxoxo. Izidingo zamakhasimende zihlaziywa ngaphambi, phakathi nangemva kwalolo ngalunye ucingo, ngakho izinkinga eziningi zixazululwa emthonjeni ngaphandle kocingo olusha. Iziteshi zokuzisiza njengezinhlelo zokusebenza zamaselula, ama-ATM kanye nezinhlelo zokuphendula ngezwi zifakiwe. Abasebenzi baqondiswa amadeshibhodi nokuhlaziya okuqondisa ikhasimende ngalinye esiteshini esifanele. Isikrini sekhefu sibonisa imilayezo yokugqugquzela phakathi kwezingcingo. Le plathifomu iyasabela futhi iyatholakala ngesiNgisi nangesiTurkish.
Igama lephrojekthi : Contact Centre, Igama labaklami : Akbank Design Studio, Igama leklayenti : Akbank.
Lo mklamo wokwakhiwa oyinhle uyiwinner wemklamweni wegolide wokwakhiwa ophakathi kwemiqhudelwano yokwakhiwa kwe-interface, interaction kanye ne-user experience. Kufanele ubone iqoqo lemisebenzi yabakhi bezinto abanqobile ibhaso legolide ukuze uthole imisebenzi eminingi emisha, esebenza ngendlela entsha, eyayiphambili neyakhiwe ngobuciko ye-interface, ukuxhumana kanye nolwazi lomsebenzisi.
